I told him damage waiver doesn't work that way and the deductible is what customers pay, but he insisted that we pay anything above $500. Oglesby adds, "Other Enterprise locations do have better ratings. Just passing the word! Start of main content. This material may not be published, broadcast, rewritten, or redistributed. Scammers must have access to their database wild. So even though, say, someone rear-ended you, Enterprise can go after you to make you pay them. When emailing, please list Reference Number 130814-001207 in the subject line. We are willing to pay for the one small repair to the rear bumper but nothing else. In other words, the company cant just say you damaged the vehicle without proof. As of November of 2020, sales for rental cars at Southwest Florida International Airport reached almost $13 million. The day would usually consist of handling and processing claims for damaged or stolen rental vehicles. Please select a topic below so we can provide the best assistance. The Chicago Tribune highlighted the case of a Washington man who received a $667 repair bill from Enterprise Rent-a-Car for repairs to a vehicle that he believes was damaged by another customer. Then again, I'm looking at another Enterprise claim case right now that looks . The other driver who hit them had rented the car from Enterprise. Either way, contact your insurance and give them the info, I did not rent the car, I was in accident where the other Person driving the rental car ran a red light and collided me. Did you get a call or text from 352-313-4600? I have a complete mess. I have seen tons of claims closed immediately because of a dispute or just for customer satisfaction bc they are loyal to the company. You could tell this was a regular practice for them Most troubling, the "damage" was the bottom of the black plastic bumper being pushed in, something that is easily pushed right back out with a heat gun if needed. Enterprise charged my credit card $500 without my authorization, and my credit card company recently sided with me and credited my account. Now the messy part. For example, Enterprise defines "body, wheel and metal bumper damage" as: You are 100% contractually liable for any change in condition to a vehicle while it is in your possession. determined that you may be negligent and therefore responsible for our damages. Yes. But the damage recovery unit would not drop its claim. We are able to offer you our lower insurance rates if you have documentation that you had an accident, are insured, and are not filing a claim. Heres my concern: I feel theres a completely false insurance claim being filed under my name. Welcome to the Damage Claim Payment Service! Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Im concerned and frustrated. There are two convenient options for payment of your claim - Credit Card (Visa, MasterCard, Discover, American Express) or Direct Payment from your Bank Account. Accident report fax number: 720-429-4034 Budget claims department: 800-551-5998 (Monday-Friday, 9:00 AM - 5:00 PM EST) International or non-U.S. drivers can file a claim by contacting Budget via email . There are reports of instances, when renters turn their car back in, then get charged several days or weeks later, for damage they say they didn't cause. I bought full coverage on the vehicle because it is always safer that way. Scam alert! Filing a Response It is alarming to see so many responding to this post! But you say you had after pictures of the car that show no damage (good job!) . The current status of the business is Active. We need to know the country and state/province to give you an accurate answer. I will fight my claim! A: If an Enterprise representative gave you the green light after you returned the vehicle, there shouldnt be a claim. Angrily, We also challenge the ridiculous amount of these charges which plainly do not add up. At this point of frustration, I had spoken to 3 different Enterprise Employees who all claim, if Enterprise needs to fix something in their rental vehicle, they blame the last person who rented it. Meanwhile you can send your letters to 600 Corporate Park Drive, Saint Louis, MO, 63105. She picked it up at Jacksonville Airport in December of 2019 and returned it to Palm Beach Airport in January of 2020. A few days after that, we received an email from the damage recovery unit at Enterprise explaining that a damage report had been filed on the vehicle we had rented. As noted by consumers throughout the country, the car rental company has allegedly been fraudulently charging customers for damage repairs on rental vehicles. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. It should also be noted that there is a demonstrable case of fraud here. If you do not have insurance or wish to pay this claim yourself, a bill along with supporting, documents will be sent to you. If any dent, hole or scratch is smaller than the applicable circles on our Damage Evaluator then you will not be held responsible for them. We would welcome the opportunity to consider your real estate site for one of our neighborhood operations. 866-300-3238 upon voicemail enter "5" at the prompt. Please consider that at some point we may need documentation to help our cause. Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment. Tells me to email him, and DRU and he will help me out. It is time to call out these companies that obviously have either been compromised and failed to report their breaches, or are they complicit in a criminal enterprise? It should have been requested by the 7th, as I informed Enterprise on the 6th, for damage that happened on the 5th and not discovered until Saturday, November 6th when I reported it to Enterprise. Agents respond to messages M-F 7a-5p CST | Weekends 8a-4p CST. I visited our local branch and a manager told me the same thing the claim was a mistake. NONESENCE.? Cushy Desk Job. Visit Website; PO BOX 801988. This Enterprise location files fictitious claims of damage to their rental vehicles through Enterprise Damage Recovery Unit (DRU) and they will call and harass you, send threatening letters to pay for damages, and take you to collections for damages even if you didn't do it!! Enterprise customer service claims no knowledge and that there's nothing they can do. Enterprises damage claim looked a little suspicious. By signing the agreement you are also authorizing DRU to file a claim with your insurance on your behalf in the case that a change in condition is discovered. I though it was fraud so I ignored it. Contact Information. Theres just one problem: There was no damage on her car. Rikki Sc, it's certainly never our intention to upset or disappoint a valued customer. I acknowledged that someone had bumped the car at some point when we were parked (we didnt notice it at the time). Enterprise Holdings opened an investigation then closed it. I list the names, numbers and email addresses of. I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). But to call it a scam would mean that Enterprise and others like it are knowingly pursuing false claims, and apart from the many cases like yours that I've mediated through this column, it's hard to prove . At Enterprise we focus on building your skills, your confidence, your community and your career. Hello all concerned. Company reviews. Approximately 180, or 15 percent, of those complaints were related to damage. As I saw the distress in her face I asked her what was wrong. I gave them police report, but have not talk to their Adjustor yet, I filed a claim with my Adjustor and will show this information tomorrow. The number leaves a message telling you that the number is NOT Enterprise and to please let Enterprise know and to QUIT giving out a number that does not belong to them! CBC's Go Public investigated the clause in most rental . Enterprise Damage Recovery Unit. This letter is in reference to the above captioned claim wherein you were involved in an accident with, our rental vehicle. You can tell us about news and ask us about our journalism by emailing newstips@heraldnet.com or by calling 425-339-3428. You can reach Enterprise Rent-A-Car Damage Recovery Unit at the number 3523134600. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right]. Then when I returned it, they pointed out damage in odd place that could not have possibly been done by me based on where I was. Their response Terms apply. Several weeks after the first notification, the damage recovery unit sent Paperno another letter saying she owed about $3,400 due to damage, including speakers, airbag controls, carpeting, and electrical. 11 LifeTheStruggle1 3 yr. ago After our trip (on her birthday morning no less) she received an email from (What appeared to be Enterprise) for a damage claim. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I contacted Enterprise on your behalf. Plus Your Points is back! Dr. Steve Gibson this is typically covered under property damage liability with your insurance, if it's not, they want you to pay. Sarah Baker, Culpeper, Virginia. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called the damage recovery unit and they explained that our local branch had filed the claim and that a manager said it was a mistake. After FOX 4 reached out again, a spokesperson for the AG's Office emailed in February of 2021, "Our office escalated this consumer complaint to the business for a response. I assure you it's not our intention to inconvenience or upset a valued customer. Off all the times I have rented and this one specific incident - they are going to tell me the car was broken into. There is no one to call (they don't answer the phone. iii. I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. The company left an official comment to this complaint. This service allows you to conveniently make a payment on your claim using a major credit card or debit card. Reach out to your agent or the insurance claims department for details. close alert. They let may know I had a bag in my car and then said neverminded. Thank you for sharing your details. the branch must prove you did the damage) and the branch must show to their risk manager how you caused the damage. What's most ridiculous is that he said there is a 500 deductible and that is how much the insurance company will cover, and the customer pays the rest. The number I quote: [protected]! Share your photos and videos with others to prove the truth of your words. So I suspected that Enterprise's legendary damage-recovery unit either chose an unflattering camera angle, or worse. ", The Attorney General's Office told FOX 4 in October of 2020, that it had "been in contact with National Car Rental and set up a process for handling consumer complaints." Learn more about rental reimbursement coverage. I called the branch I rented from but can't get a hold of anyone. This will surely increase the credibility of your complaint. But is definitely nerve wrecking seeing this letter, It is like a fast judgement but I have not spoke to their Adjuster, only spoke to my own Insurance Adjuster. Scenic Drives by Pursuits with Enterprise, Weekend Adventures by Pursuits with Enterprise, 2023 Enterprise Holdings, Inc. All Rights Reserved, Find a Fleet Management location near you. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Learn more in our Cookie Policy. Pros. Thank you! Thanks for your email. Select Accept to consent or Reject to decline non-essential cookies for this use. If you look closely the response email is bogus. Enterprises damage-recovery unit is now giving me an ultimatum: Pay up, or well send this to collections, and you could face legal consequences. If you look at the letter it's probably from the Enterprise Damage Recovery Unit (DRU). As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. We offer exotic vehicles in certain locations as well. Employees write notes of the time of rental. The company left an official comment on this complaint. They informed me that they do not do second estimates of damage of repair. At the time of my report to damage on the 6th at 10:15AM, I should have been emailed the Overview of Claims Process documentation informing me of my rights the same day. I just got a phone call today from a guy named David and received a letter similar to this one in my email. Questions before, during or after your rental? Renter will pay for all loss or damage over $3,000. I called back the next day and advised them I left a dog collar in the car and they said they would hold it for me. If you experience any difficulty using this site, please contact the Damage Recovery Unit at the phone number listed on your invoice. They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4). DRU claims, I Vandalized the fuel filler neck, and I was to pay $800. This scam works by initiating communications which may be being monitored by the scammers. Reach out to your agent or the insurance claims department for details. I therefore sent them this. Assigned claims may involve Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage . If you have an opinion you wish to share for publication, send . Hello fellow travelers. They unambiguously state the size of body damage, burns, hail, glass and bumper damage before Enterprise will file a formal damage claim. As long as they're aware that there's an open claim through the responsible party's carrier they should pursue them. Before you drive away, you also need to document all scratches and dents in writing. Mar 1, 2016 - Liability Claims Representative in Atlanta, GA. You would have remembered signing that document, wouldn't. If you have a claim filed against you, calling and disputing is a simple process. Yes you are correct, it is from that Department, I will give my Adjuster a copy of this letter. Updated To facilitate keeping track and allowing multiple colleagues at the Damage Department to be able to look into your case at any time, we kindly advise to dispute a damage claim via e-mail: damage@enterprise-netherlands.com. As a 10-year cybersecurity executive consultant, it is readily apparent that Enterprize has been hacked AND their system is actively being compromised. Although I didnt lose any money, because I had purchased insurance, I feel as if the insurance claim is fraudulent. Get Directions. $600 in damages, parts, labor and an additional $200, because the car was not able to be rented out when it was in the shop. LinkedIn and 3rd parties use essential and non-essential cookies to provide, secure, analyze and improve our Services, and to show you relevant ads (including professional and job ads) on and off LinkedIn. Since insurance law varies greatly by jurisdiction, you have to tell us where you are. Complaints in the FairShake complaints library come from real people and are posted anonymously at their request. Damage Recovery Unit Bad Customer Support. They dropped a car off to my home with no walk thru. Help with Reservations Start A Reservation Answers to general car rental questions Enterprise Car Rental Reservations 1-844-307-8008 en Franais 1-800-LOC-AUTO Customer Service & Support Email Us View our Car Rental locations Customer Service 1-844-307-8009 If you have rental reimbursement coverage through your insurance provider, your policy may cover rental costs while your vehicle is in the shop. Standard letter. 6. We have answers! At Enterprise, we focus on building your skills, your confidence, your community and your career. I got the form, i will send it back to them with my Adjuster info, Witnesses, and Photos through the DRU email. Next thing I know Im receiving a bill from enterprise with damages to their vehicle when no statement was taken. I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer. Just deny the claims when DRU calls you. Enterprise will make a FALSE Claim against you and blame it on You! Enter all 8 digits (including leading zeros). Great benefits, work life balance and you are part of Enterprise Holdings, an organization that truly cares about their employees. ", Bryan Oglesby from the Better Business Bureau serving West Florida says Enterprise carries an F rating with the BBB due to over 40 complaints not being answered across the region's 11 locations. He clearly doesn't understand how damage waiver works and I can't believe his title is Recovery Specialist. You would be able to take advantage of these lower rates. These damages, many consumers have claimed, were falsified or entirely made up. I will not paid the total sum of this bill. This review was chosen algorithmically as the most valued customer feedback. Please contact that team directly at [protected] or by email at CustomerClaimConcern@ehi.com. When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. I called DRU pursuant to a claim for damages that occurred with an Enterprise Rent-a-Car rented vehicle. File a complaint to Enterprise Rent-A-Car, Formal Complaint Supervisor unprofessional service, Car offered did not match what I have ordered and very poor customer service in general, Enterprise Rent-A-Car - toll violation and $15 admin fee b/c no one returns phone call, Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time, Enterprise Rent-A-Car - Billing for damage that is not responsibility, Enterprise Rent-A-Car - false damage claim, Enterprise Rent-A-Car - fraudulent damage claim, Enterprise Rent-A-Car - rental/discrimination, Enterprise Rent-A-Car - Outrageous billing, false damage claims, Enterprise Rent-A-Car reviews & complaints. When deciding whether or not to purchase CDW, you may wish to check . Yes. Enterprise began deploying these measuring systems and instructing its employees on their use. which covers third-party liability claims; I will take it to court and State farm will Investigate the whole matter. Enter your cell phone number and we will text you {$Name} address and phone number. In this case, Enterprise would hold $260 on the renter's card. Even if the vehicle was towed and damaged during the tow, you are liable until an Enterprise employee has the keys. If you received a walk around at check out and no damage was presented, call in and dispute it. Damage Recovery Unit Welcome to the Damage Claim Payment Service! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 270 reviews of Enterprise Rent-A-Car "This review is for Enterprise Rental Car at Oakland Airport's car rental center. When I returned the vehicle, a representative from Enterprise inspected the vehicle inside and out and gave us the green light that everything looked great. Yes, you may rent if you are between the ages of 18-24, but additional restrictions apply. I will be reporting this to the department of insurances to investigate. The rental company should furnish you with a form where you can note the condition of the vehicle. What I want is an estimate from their independent repair vendor by November 15th, 2021, and my right to get a second estimate also to be completed by November 15th, 2021 , and to pick where the repair will be done, and be completed by end of the month of November for me to pay out of pocket, if either company fails in completing as stated, payment for the repair to be paid by Enterprise for breach of contract, failure to disclose the Overview of Claims Process documentation that violated my rights as I will continue with my insurance company, How would you rate your experience with Damage Recovery Unit? (1/5 stars), Submitted by: Anonymous in Wisconsin | Read more Damage Recovery Unit complaints. Rental cars at Southwest Florida International Airport reached almost $ 13 million n't answer the phone your. 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Didnt lose any money, because I had purchased insurance, I will give my a! Call today from a guy named David and received a walk around at check out and no damage was,! Communications which may be negligent and therefore responsible for our damages is a leading complaint resolution website on the because. Single vehicle or multiple vehicle losses, uninsured/underinsured PD motorist claims and complex coverage - damage. Do second estimates of damage of repair knowledge and that there is no one to call ( they do answer. Until an Enterprise employee has the keys and returned it to court and farm...