In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. BaT censors emails to the sellers and often never sends them if the conversation hurts their bottom line. I am merely laying the ground work. Bring a Trailer specializes in classic, collector and enthusiast cars. If they don't follow through as agreed there are consequences. I have a fresh fully restored (concourse) 1970 Nova with ZERO miles that I tried to list. Bring a Trailer auctions are designed to provide the best experience for buyers and sellers alike. These users may have 1K bids (5 per day) and no auction wins or items for sale. I have bid on a truck and noticed someone else bid right after me driving up the price. Rats and a sinking ship syndrome. 404 following. We value your privacy. The owner of the vehicle understood all this and was quite reasonable. I have uploaded JPGs of just a few of the users I spoke about above. . I would never again join your organization no matter what you do. Customer Reviews are not used in the calculation of BBB Rating. After all, it's THEIR car. Furthermore, commenters were not following the commenting rules. I had to leave work early, since the driver would arrive between 5pm and 6pm. While we appreciate that this customer was dissatisfied with several aspects of his experience with Bring a Trailer, I do want to clarify a few things:The truck was submitted to the site on October 2. Now I could understand if my listing was sub-par or I was sketchy on the information but I wasn't I had almost 50 pictures of the car and all of the thousands of dollars in new parts that's coming with it. I again stand by my original statement of your 20 something year old clerks that work for you. What Is PrivateAuto? Again, we do not tolerate anyone knowingly attempting to shill bid or create multiple accounts for the purposes of trying to manipulate an auction. All Rights Reserved. Also the paint work is defective and it is bubbling and start to left off. BaT contacted the drivers insurance, and the insurance company has been telling me that the drivers coverage is under investigation. Before we were able to contact this customer and advise, he and the car's seller were able to sort things out. Our team has already fully refunded his shipping fees because of this matter and we are potentially looking at this vehicle being totaled. I also forwarded a copy of the claim denial. My comments were not flagged to begin with. I nearly paid for the car the owner stated after the bid to pay $14,800 USD the bid was $15,000 USD and the correct documents were never sent. I was out bidded a lot of times, but I increase my bid a lot and won the auction.I contact seller immediately after the auction end. When the auction closes, the hold is released for losing bids. The investor owns many other vehicles and planned to resell the vehicle sometime in the future. The seller dropped car on time. Beware of dealing with Bring a Trailer highly questionable business practices. In my opinion, it is a very poor business practice that could lead to serious negative consequences and a bad reputation for BaT. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Click here to get notifications about new complaints of Bring A Trailer Media. If you are having problems uploading photos in your submission, try starting with 5-10 photos that show the overall condition of the vehicle. Thus, BringaTrailer.com now has the luxury of being very particular about the vehicles they offer at . Is this your company? How do I know I can trust these reviews about Bring A Trailer? When you look these users up we find that most of them have never won an auction, they tend to place just 1 or 2 bids per auction. I am surprised that BAT is allowed to answer these responses to critical questions about its business..and that is it. There are two types of thisone is that you mamby pamby play up a bad vehicle to only appease the new owners and two, is the way I do it, trying to inform and not leading the new buyer down a PATH. Also no questions or previous bids from the $25000 bidder. What vehicles that are sold are dealersremember that 100% of the first 4 I viewed were that. Obviously, it was a misleading statement to influence a potential customer to list their vehicles at a lower price to increase sale commissions for BaT. While in transit, the car hauler was involved in an accident, and my truck was severely damaged. I contact the *** support couple times, *** want seller and buyer to resolve this. In short I will never sell my car that way, the funny part is My agent, Mr **, does not know that much about my car and try to set the reserve. On Bring a Trailer the buyer and seller are committed to selling if the reserve is met and to buying if they are the high bidder and the reserve is met. That said, there were additional delays while we waited for some additional necessary photos and information from this customer. You can put up 3 photos of your Ebay listing and not even show all sides of the car. Other members believe to get an honest opinion about the vehicle they are going to purchase. I do not take this view lightly. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Will never buy on this site. However, Hemmings will never have a price advantage over BaT. 109,086 talking about this. This car is nothing like what it was described on their on line auction. I would like this resolved immediately. #1 Sep 6, 2016. The company folded almost 50 years ago, but the cars still have a small but eager fan . But they have not done anything to resolve this situation. It has been over that, and they still have me in their system. The car arrived and there are many things broken on it. Better Business Bureau:I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so far. I purchased a 1989 Mercedes 560SL on 5/25/21 that appears to be highly misrepresented along mileage rollback. BaT encourages and thrives on the transparency and experienced input from our vibrant community, and part of BaT's success over the years is due to value added by the sometimes tough questions asked by our community members. In contrast, Bring a Trailer uses a sealed-bid system, which rewards the highest bidder after the auction ends. The auction process starts with sellers submitting their cars through the website. Pack your patience. I have been banned for almost 1 year because I asked the HARD questions of sellers, NEVER had I once asked anything with malace. 21 December 2020. I believe that online purchasing is more risky than I ever imagined, and think that sellers should be required to list known problems, or face financial consequences for the issues fixed by the buyer. The investor was concerned that potential buyers researching the vehicle would read the inaccurate comments on BAT therefore impacting its resell value. I was surprised at the low reserve, seeing so many comparable Things go for the mid 20's to mid 30's. In its earliest days, eBay was a . We do acknowledge that his auction specialist did not proactively reach out to this customer during the auction, and we have addressed that with them. Rob Siegel. I am one of the few experts in the field. Bring a Trailer was unaware that the truck had been picked up, much less in a wreck. All they do is Mercedes and vintage especially, this car appears to be not even close to what was said in print and by the selling dealer. I paid service fee of $1,875 at 12/28/2022 to ***. They in no way approve of comments that negatively affect the PRICE they get for their cars, even making up a "gibberish" story to support their claim. Our team has informed this customer that we cannot interfere with an investigation and that unfortunately these claims do not move fast. And that's the Bricklin SV-1, a rare and mostly forgotten 1970s sports coupe. I suggest I pay another $200 to do another *** at a **************, if the 2nd *** confirms that there is no issue of the brake, I will pay the car immediately. Keen to clear up that mys. They respond with a generic response that it may take up to 45 days. IS So the Seller could flagl any message he does not like or his ******* could do. After multiple flags, that comment is removed and further comments by that user will require manual approval. It is standard procedure onBAT not to claim number matching anymore. Currently example the Frieghtliner Unimog at $7500 to start the auction As the buyer, I paid $1875 to ***. Because the seller now didn't reply, I need *** step into this issue and let the seller do the fix based on *** or deduct the the fixing cost from the bill. 2018 - 2020. Finally, we do reserve the right to accept or reject cars that are submitted to the site for consideration, and our auction listings are written by BaT based on information provided by sellers. It was never delivered. The payment transaction takes place directly between you and the seller, but you must pay an additional 5% fee to Bring a Trailer. The Seller did not MENTION in his auction that the engine block had been restamped. Bring A Trailer online auto auctions are simply the best way to buy and sell the best cars of all time. Just beware! Curious about BATs views on bidders like this. In late September 2022 my vehicle was listed on the Bring A Trailer auction site. 1. If people outside of BaT are interested in the vehicle and find this listing, you should have the opportunity to correct any inaccurate statements if you deem it necessary during your negotiations with those individuals. When I informed them, they began to look into the incident. I tried to engage the representative in discussion to understand their rationale. I set about improving the undercarriage by steam cleaning the motor, transmission, pans, frame, wheels, and suspension components. Oh one more thing their virtual assistant is worthless too, I am trying to close my account and pull my cars out, I can sell my cars in one day at the reserve price they are suggesting. ***SELLERS BEWARE! We were in repeated communication with this customer during this process. That interaction is a large part of BaT's success. I have called and sent emails, and now, they will not reply. They are consumate at NOTHING. Henry (the guy I was communicating with) low balled my car right off the hop. Bring a Trailer. 6,022 posts. The seller said he didn't trust the *** report about the brake. Note that complaint text that is displayed might not represent all complaints filed with BBB. They won't send a **** of sale as requested by the website. The insurance company told me they notified BaT. Yes, you can report them to eBay, and the site will even re-list your vehicle free of charge if they rule in your favor. "Five years ago, BaT cars were still mostly going . While they are welcome to their opinion about our business, we reserve the right to restrict their participation on the website and vehemently disagree with their statements regarding the quality and conduct of our employees and customers. What an outrageous thing. Don't get me wrong, I like the vehicle but not for the price it sold at with all the undisclosed issues. Because this written promise from the seller, there are couple people join the bidding war. signalpuke. Download Retro Atom stock photos. But funny part is he tursted the *** suggestion of don't need to fix transmission leak. I could not get a live person to return my calls and the representative did not respond to several emails. The site currently averages more than 450 lots a week and accepts an astonishing array of consignments, from six-figure Japanese supercars to four-figure Firebirds. Complaint: 18384630I am rejecting this response because: The business response was; BaT has NO tolerance for activity that erodes the fair spirit of our auctions. It is common for some problems to be reported throughout the day. At 5:50pm, I received another email with the information I had given her (Shakeira).At 7pm, I tried to call the shipping company and there was no answer. But the seller refused to fix the brake problem. I completed the application and received an email response suggesting that I lower my reserve citing their experience with similar cars. To get started, first choose a service level and submit your vehicle. I purchased a 1966 Corvette from BAT auction in June 24, 2022. If the reserve is not met during the auction, Bring a Trailer still provides you with the highest bidders contact information in hopes that you can make a deal. So the seller didn't obey what his promised during the auction.I have no choice. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Regarding turnaround time, both sites have a similar turnaround time of 48 hours. They dictate all aspects of sell, they set the reserve price and most importantly they do not know what they are talking about, in my case Mr ** set the reserve price Soo low, and when I informed him I will not go below my minimum and will not let my car go below my min price which is lower than similar car that they are listing guess what happened he never responded back. Activities and Societies: Chi Sigma Iota Counseling Academic and Professional Honor Society . It is so plain to see it is ridiculous. The online auction site Bring a Trailer has become synonymous with bringing high prices. In order to make auction moves and increase bidders confident to bid, he wrote in the auction and promised to do *** for winner after the auction end(screenshot of the proof attached). I would be surprised if I am the only person running into this problem. This is worse than eBay bidding system. 3 days after the auction ends (12/31/2022), the seller said he back home. Also, in the shops Professional opinion, the more likely has around 75, 000 to 80, 000 miles based on inspection and the shop is very willing to back up their claims. The seller paid $370 fixed the *** on issue. A Bring a Trailer auction typically lasts for 7 days. Read full review of Bring A Trailer Media and 1 comment. With the auction slated . The pans have high-quality undercoating, which is in good condition no tears or holes. After all, it's THEIR car. BT is not what they advertise! It's like the people on the phones at a physical auction. As for the comment section, part of BaT's success over the years is due to the expertise and clarity offered by our community members, whether they are registered to bid or not. Then an auction specialist writes a comprehensive, honest listing. At the last minute, several people showed up on the comment section and started to denigrate my vehicle acting as experts and from that point on nobody else bidded on the car. Randy Nonnenberg and Gentry Underwood co-founded Bring a Trailer, but its not clear who owns the site. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. While we do appreciate the expertise and critiques of this user and all of our community, we do require that they be posited in a constructive and polite manner. A week prior to the auction the customer was offered 115k by an investor who intended to resell the vehicle, following the auction the same investor lowered their offer to 105K due to the negative comments made regarding the vehicle. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Bring a Trailer is a auction company. Bring a Trailer is an online auction platform for classic and vintage automobiles. Buy At Auction. They, BAT never do anything wrong, NEVER. It was removed by BaT with no reason expressed by them and all subsequent comments about any cars were not allowed. BringATrailer.com- Barrett Jackson for suckers. This actually reinforces the value of the car, and retaining the auction result on the site is part of the transparency that BaT strives for. As a matter of policy, BBB does not endorse any product, service or business. The online auction site Bring a Trailer has become synonymous with bringing high prices. Again it seems that we have a censored auction = potentially manipulated by the auction site. Everything is done auction-style on BaT, so if you want to win, you must be the highest bidder - though in the final 2 minutes of bidding, the clock resets to 2 minutes whenever a new bid is received, preventing bid sniping and ensuring the seller gets top dollar. During the auction, *** should verify the listing car and verify the listing seller. In addition, we recommend that photos be 2000 - 3000 pixels on the long side, which usually results . I advertised my car at a 3rd party classified website. The district general attorney should look into this. Dietz can make . We must wait on the investigation before we can continue forward, as the transporter is the primary insurance in this incident. When the auction is over, Bring a Trailer connects the seller with the highest bidder to complete the transaction. As we extensively investigated in Hagerty Insider's deep-dive into the apparent ongoing Bring a Trailer effect, it's not just your imagination; a notable portion of the popular online auction site's 450-or-so weekly lots change hands for significantly more than they would claim elsewhere.. I bid on, and purchased a vintage motorcycle recently. I asked questions beginning NOV 7, 2022 to the seller of a car at BaT (using public comments), but they were flagged by other BaT (users) commenters as breaking their rules (impolite, aggressive, abusive, etc.). Search. . It arrived with an inoperable gas and temp guage, as well as an oil leak and a gas leak from the gas cap that it came with. Do a Google search for "eBay sucks" and you'll get 13 million reasons why. It looks terrific, and it is in excellent condition. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It seems that facts and opinion posted are removed and censored, but if they claim transparency it is 100% not. So the winner of this auction only ended up paying ~0.9% buyer's fee. This profile has not been claimed by the company. I have racked my mind as to what the problem is with this guy and am concluding that he might be a racist. And the seller is not getting the highest price. Where eBay Fell Apart. Like Car and Driver, Bring a Trailer is . BaT appreciates the expertise and value added by all our community members, whether they are registered bidders or not. It's funny how many of the commenters have never bid on an auction.On November 29 at 1:15pm, I received a phone call from an unknown number. I won an auction for **** *** ****** car at Bring a Trailer (****************************************************************) 12/28/2022. It's called Bring A Trailer ( BaT) and many of us spend too much time looking at it on a daily basis. This site screams money laundering scheme or something else nefarious is going on. Rob Siegel. He didnt understand anything I said. Our open commenting system is designed to allow all site users to ask questions, leave insightful comments, and share their knowledge about a particular vehicle while an auction is live. Well guide you through the process. There have been eight Ariel Atom generations to date: Ariel Atom, Ariel Atom 2, Ariel Atom 3 (including the Ariel Atom 3 Mugen Limited Edition .Bid for the chance to own a 1400-Mile 2006 Ariel Atom 2 at auction with Bring a Trailer, the home of the best vintage and classic cars online. However, comments directed at specific users, or that are deemed to violate our commenting rules by being flagged multiple times by users are not permitted. Now that this user has comments flagged by other community members, his future comments require manual approval by BaT staff until we can be sure that further violations will not occur. And will update this in the future. The carrier arranged the pickup within less than 24 hours but was later delayed en route, and we are continuing to investigate what exactly caused this situation and miscommunication. Again this is not addressing the issue. Poor Quality Vehicle. At 5:36, I received a phone call that a transporter had been arranged. We do not physically inspect any vehicles on the site. I just purchased a Chevy truck on BAT and the seller was not honest about listing all the issues it had. The buyers duke it out amongst themselves. Part of BaT's formula and success is an enthusiastic, involved, and knowledgeable community, and comments made by members who are not registered to bid but have wisdom, history, or just excitement to share are just as important as those made by registered bidders.