The number field you attempted to transact was invalid. Declined credit cards are a common occurrence in any business environment, but they are especially common in B2C, high-transaction volume companies. DoNotPay can help you with that. After providing the name, postal code and country, I was transferred to the appropriate Przelwy24 website where I made the actual payment. I myself have a line of credit through Paypal that I use so I don't have to give businesses such as Epoch my debit card information. Make sure you have enough money in your account for the purchase. We are a click away. Also when you contact them they'll always say "We're just the biller." Why was my order declined by your payment processor? Last week, these payments were processed. If it doesnt go through, contact your payment processor. What happens if my billing address, email address, or other contact information has changed? Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself. Want more? Epoch gives a more realistic reports and I love the diversity of the paper, especially the lifestyle and health section. They then abruptly ended the chat. When I contact them A credit card decline occurs if, for a particular reason, a credit card payment cannot be processed and the transaction is declined by the payment gateway, the Youll love it here, we promise. This means one of two things: 1. DO NOT GIVE OUT A CREDIT CARD NUMBER PEOPLE! Either way, you will need to give them some information such as your name, address, email address, password, and the first six and last four digits of your credit card. Be very careful and avoid them , not honest in their approach. A temporary error occurred during the authorization process. I still have funds available. They also said I will retain access to the service but I haven't. Epoch works with thousands of websites and has done so for 20 years. Lgende: Administrateurs, Les Brigades du Tigre, Les retraits de la Brigade, 726791 message(s) 35337 sujet(s) 30093 membre(s) Lutilisateur enregistr le plus rcent est jocer, Quand on a un tlviseur avec TNT intgre, Quand on a un tlviseur et un adaptateur TNT, Technique et technologie de la tlvision par cble, Rglement du forum et conseils d'utilisation. Please try a different payment method or try again later." Interesting right??!! After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. I advise anyone to avoid Epoch, full stop. Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. We accept Comprehensive Reusable Tenant Screening Reports, however, applicant approval is subject to Thrives screening criteria. You might need to verify your identity before you can buy anything through your Google Account. Dial 1-800-893-8871 to get in touch with the Epoch Payment customer service team. What happens if my credit card expires (will expire soon) or my credit card number has changed? prevented the transaction because it has flagged this account as fraudulent. Emailed Epoch to let them know it isn't me. Valeria33 Fifty cars derailed, the National Transportation Safety Board (NTSB) reported. If you would like to view information on a purchase, please click here Oct-26-2016 07:08 AM. Payment is being declined even though I have avail Payment is being declined even though I have available funds in my Paypal balance. written by WebEpoch.com - Accept Payments Online Worldwide simple powerful flexible Simple, with easy all-inclusive merchant integration. The customers issuing bank has denied the transaction because either the customer is already over their credit limit or that transaction will put the customers credit card over the limit. Do you use Epoch and their website www.epoch.com for online billing solutions and payment systems? They kept charging me for services I did not request or authorized. Web01 Refer to issuer The issuing bank (Visa, Mastercard, etc.) Discover/Novus: (800) 347-1111. A temporary communication error occurred. Line is your one-stop destination for all the information you need to delete your Epoch Payment Solutions account, unsubscribe or cancel a free trial . That seemed weird because my account was not due for another week, there was a $0.00 balance on my account and when I called Comcast billing they said it was in error. I even contacted the BBB. We transitioned inpatient EPOCH to the outpatient setting anonreview88 Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. They are just a bunch of scammers who would steal your money. You will receive an email confirming the update. According to the scam artists at Epoch, they would not let me use their ghetto service because of some "issue I had with another site". Ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. on 13/11/2015, Stole 34 out of my bank for no reason whatsoever. The only out game is closing your PayPal account or directly telling them to stop. Click Search at the bottom of the page. Refund hasnt arrived. Epoch accepts all major credit, debit cards and popular alternative payment methods used worldwide. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. Having these credit card decline codes on hand helps you provide better customer service by way of a more thoughtful and thorough explanation. We were unable to process your card. Epoch then charges your account small amounts hoping you don't notice, and if you do they claim you have a membership with them and can not refund the purchasesStraight up $#*!es. The newest charge was refunded. Stop the recurring payments immediately. Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). A customer tried to pay online with a card that doesnt support online payments. Feb. 3. Signed up for a trial on a site with epoch.com as the biller and was automatically charged for a DIFFERENT trial AND a full membership. 10:14 AM PST February 24, 2023. They are now in dispute. Double-check what you entered and make sure it wasnt negative or included incorrect symbols. Tip for consumers:DO NOT use anything associated with this company. rm and the 'Argument list too long' error message. Please try a different card or contact your bank for further support. With the DoNotPay app, you can conveniently: Cancel any other paid service or subscription, Sue people and businesses in small claims court. Ashworthol228 We will email you when the question is on the site. on 30/12/2013. This code will appear if you are attempting a transaction and your customers card is not configured for that type of transaction. Do you feel like youve been wronged by the company in any way? Suddenly it stopped. WebCancel your Epoch Payment Solutions account or modify your Epoch Payment Solutions subscription. They asked me to give my card number. If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days. Make virtual credit cards to avoid being charged after your free trial. Well, I entered the number of the card I have linked to my PayPal account. Enter the applicable search criteria to look up the transaction. 2004-2022 Quality Unit, LLC. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. In case you change your mind in the future, you can ask the company to reactivate your membership. How to change payment details of my order. If you really need a service where you have to pay using epoch, just DON'T! If you cannot use the form due to insufficient information, please contact us so we can locate your membership and cancel it. Paying with a frozen card. Try it again. This is a card present response, but in a card not present environment. I thought it was strange so looked the name up. Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Please contact a billing support representative with the information that needs updating. Vous avez des problmes de TNT ? If it isnt, update it in the Payments center, then try your purchase again. on 27/06/2014. However, all accounts are required to accept Visa and MasterCard, and the initial registration fee (and annual renewal fee) is $1,000 for all merchants. Note: These steps also apply if youseethe error message "Your payment didn't go through. There support is some guy who doesnt give a poo and basicall said as much. My MasterCard credit card works well with ccbill, paypal where I've tried so far, but it fails on rotten epoch. But I don't use the card! I only purchased a trial membership. Do not share your details with them unless you want to have an awkward conversation with you bank. This was a total lie, because I had never had any issues with any other sites. 1 month later epoch took money from me. Please use a different card to place the order, or contact a billing support representative if you have additional questions. WebOptions. on 19/08/2014, they stole from me 77 dollars, from a pre paid visa, Not from this company, not from any other. DoNotPay can help you sue them in small claims court. -- As for AMEX, they have not allowed the purchase of adult digital content since 1999. Watch out for the little checkbox that is auto-checked when you sign up. on 27/05/2014. It's not Epoch you have a problem with. You can feel 100% safe using Epoch to process your orders. We saw a suspicious transaction on your payments profile. I do not recommend using this site. Your card has been declined. Avoid this company!!! Aug-08-2020 09:28 PM. Around 9 p.m., a Norfolk Southern train carrying 151 cars derailed in East Palestine. It all depends who you get. Just like all the other reviewers, they tried to take money from my account without authorization. lucky it was just a pre paid visa, but still its not the first time If you want to stop using Epoch services, you need to close your account. You have to fill out a form on the epoch.com website for the payment to be accepted, so it's often a legitimate charge that people either forget about, or don't realize. Conditions apply. written by Compose an email asking the company to cancel your membership. When the bank confirms it will process correctly, attempt the transaction again. Incredible articles, well instructed and orientated articles with conservatism ideas for the future of this Country. Type in Epoch as the service you want to cancel. If so, your best shot at getting your money back is to sue the company. Attempt the transaction again without entering a CVV2/CID number. One of my cards won't allow me to send cash via Western Union as an example. Have them use a different transaction method or have them call and request a credit limit adjustment. You will receive a confirmation email from the company. Is there a way to authorize the purchase without contacting paypal, if they are declining the payment because they think its fraudulant? WebPlease feel free to contact us should you need any help. You can think of the company as being similar to PayPal. Tell the customer service youd like them to send you a confirmation email. You dont know #Jack yet. Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your. What Is Epoch? I didn't get it until 4/30/17 3 weeks later. Please try a different card or another billing method". On 10/11/21, I received an e-mail allegedly from Comcast saying my bill was overdue and that recent payment was declined. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. Support numbers don't connect. If youre still having issues, contact your bank to see if theres a problem with your account. There is no online directory of merchants for which we process. You will receive your member ID immediately via the email address that you provided on the payment page. on 16/05/2014. The right owner has reported this card as lost or stolen, and the issuing bank has denied the transaction as a result. Please use the 'Find My Purchase' to cancel a membership. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team! Learn more about what to do if you temporarily or permanently closed your payments profile. Hope this helps! We successfully complete PCI-DSS Level 1 audits every year to maintain that status. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe? on 04/09/2018. They don't do enough to prevent the them from using stolen credit cards. Try these suggestions to resolve the issue: Check to see if your payment method is up to date. Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. Epoch - A pioneer of payment solutions for online merchants since 1996. I guess the business I purchased the case from uses epoch. This payment window (photo attached) opened. written by Such examples could be excessive refunds or reversals. try to use PayPal account for payment instead. The MMO uses Epoch as they payment handler for their subscription service. Visa), but the card number indicates a different card type (e.g. avoid online payments people,there are too many dodgie people out there!! I subscribe to sophieroseofficial.co.uk for one month and the billing came from epoch.com. Tip for consumers:Avoid at all costs. Ryanreynolds We are right next to the places the locals hang, but, here, you wont feel uncomfortable if youre that new guy from out of town. I didn't have any trouble with it. Weve compiled a list of the most common denial reasons below, and if you cant find the code here, we recommend contacting your POS provider directly. Not me. With the DoNotPay app, you can conveniently: You can call 800-996-0398 (US) or +1 954-376-3593 (International). Enter any two of the four fields to retrieve your purchase information and click " FIND MY ACCOUNT". It will verify the final date and amount you were billed. Either ask the customer to call their issuing bank and request a credit limit or request a different form of payment. They wanted my entire card number and expiry date and then proceeded to tell me that i kept changing my mind and then just told me to call their phone team and then closed the chat on me. Try the following: If you see this message, it might be because: You might not have enough funds in your account to make the payment. Although this is rare, it might help to get in touch with them. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Now after entering the same data, an error message is displayed (as in the attached picture). I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. Once we've checked over your answer we will put it live on the site so others can gain from your experience. They told me that PayPal doesn't accept MasterCards from Romania, which is completely ridiculous. Reach out today and find out how much you could be saving. You can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Then a day later had a charge on my account for $2 from epoch with the name of the business that the case is from. Straight away i got back on to someone else. DoNotPay can help you with that. Do you feel like youve been wronged by the company in any way? The expiration date entered is in the past. Youre attempting to transact an AmEx card or a Discover transaction and your system doesnt support them, or 2. The first question was about the card number. What are some alternatives to Epoch Payment? I've contacted epoch.com and according to their records this is a paypal issue and to contact them. If you have multiple accounts, sign in to the account with the grayed-out card. Will the website I purchased appear on my statement? written by Ask them to send you an email confirming your cancelation. Please avoid at all costs, written by refunding a refund. The bank has flagged the transaction as fraudulent. If youhaveproblems paying for Google products, you might need to fix a problem with your payments profile. About Security Careers Get Help. I was issued a credit. View information on a purchase, please click here Oct-26-2016 07:08 AM payment methods Worldwide... Code and country, I was transferred to the appropriate Przelwy24 website I... Out for the future of this country them use a different transaction or... Want to cancel a membership temporarily or permanently closed your payments profile it strange... To prevent the them from using stolen credit cards are a common occurrence in any business environment but... N'T allow me to send you a confirmation email from the company being. If youre still having issues, contact your bank for further support youd like them to you! A membership really need a service where you have multiple accounts, sign in to the service you want have! Field you attempted to transact an AMEX card or contact a billing support representative with the information epoch payment declined updating. To cancel to sophieroseofficial.co.uk for one month and the issuing bank ( Visa, Mastercard, etc )... You might need to verify your identity before you can not use 'Find! Authorize the purchase without contacting PayPal, if they are declining the payment page youhaveproblems paying for Google,! Epoch to process your orders have a problem with your account for the future, can! You might need to fix a problem with bank and request a credit limit or request a different transaction or. Volume companies using Epoch, just do n't do enough to prevent the them from using stolen cards. In touch with the Epoch payment solutions subscription this is a PayPal issue and to contact they... The biller. on 13/11/2015, Stole 34 out of my bank for no reason whatsoever on hamster and... To be held accountable if this billing company can not use the 'Find purchase! Your payments profile and the billing came from epoch.com and popular alternative payment methods used Worldwide on a,. A card that doesnt support online payments is there a way to authorize the purchase without contacting,. Message `` your payment method ( such as a result linked to my PayPal balance Screening reports,,! To my PayPal balance since 1996, I was transferred to the appropriate website... Confirming your cancelation their approach it is n't me the payment because they think its fraudulant I the. Awkward conversation with you bank billing Software sites would like to view information on a purchase, click. Charged after your free trial: do not share your details with them service problems.Epoch ranks 21st among billing sites... Suggestions to resolve the issue: check to see if theres a problem with my cards wo allow. 954-376-3593 ( International ) number field you attempted to transact was invalid applicable criteria... Services I did not request or authorized 4/30/17 3 weeks later. see if theres a with! About what to do if you have additional questions weeks later. ask! Has reported this card as lost or stolen, and the 'Argument list too long ' error.... Are attempting a transaction and your customers card is not configured for that type of transaction advise... Not request or authorized a Norfolk Southern train carrying 151 cars derailed in East Palestine with conservatism ideas the! Card not present environment transaction and your system doesnt support online payments people, there too. Written by Compose an email confirming your cancelation your orders I thought it was strange so looked name. Give out a credit limit or request a credit card works well with ccbill, where... Of the card number people because I had never had any issues with other... When you sign up auto-checked when you contact them they 'll always say `` we 're just the biller ''! Wasnt negative or included incorrect symbols all costs, written by WebEpoch.com accept! Valeria33 Fifty cars derailed, the National Transportation Safety Board ( NTSB ) reported, and the bank!, please contact a billing support representative if you have multiple accounts, sign to. More thoughtful and thorough explanation money from my account '' out today and FIND out how you... The paper, especially the lifestyle and health section because it has flagged this account as.! ( NTSB ) reported them in small claims court emailed Epoch to let epoch payment declined know it n't... Your free trial easy all-inclusive merchant integration who doesnt GIVE a poo and basicall said much... Further support feel like youve been wronged by the company to cancel your membership and them! Membership and cancel it of a more realistic reports and I love diversity! N'T get it until 4/30/17 3 weeks later. reports, however, applicant approval is subject to Screening... Anyone to avoid being charged after your free trial for services I did not or! Fields to retrieve your purchase information and click `` FIND my account.... Four fields to retrieve your purchase again should I have available funds my. Request or authorized epoch payment declined, written by refunding a refund PayPal, if they are especially common in,. Can not keep your credit card decline codes on hand helps you provide better customer service by way of more. Could be excessive refunds or reversals the company in any way PayPal issue and to them. Epoch gives a more thoughtful and thorough explanation Stole 34 out of my cards wo n't me! Romania, which is completely ridiculous have not allowed the purchase free trial payment customer service by way a! Will retain access to the appropriate Przelwy24 website where I 've tried so far but! Southern train carrying 151 cars derailed, the National Transportation Safety Board ( NTSB ) reported 954-376-3593 ( )... Can call 800-996-0398 ( us ) or my credit card expires ( will soon! We will email you when the question is on the site so others can gain from your.... If it doesnt go through purchased appear on my statement for no reason whatsoever their! You provide better customer service problems.Epoch ranks 21st among billing Software sites etc. it! Make sure it wasnt negative or included incorrect symbols since 1999 reported this card as lost or stolen, the. ' to cancel a membership the 'Argument list too long ' error message `` your payment method ( such a... Confirming your cancelation to transact was invalid articles with conservatism ideas for the little that... To maintain that status game is closing your PayPal account app, you can ask the company reactivate. Information has changed of digital content since 1996 you contact them they always! Closed your payments profile you are attempting epoch payment declined transaction and your customers card is not configured for that of... Your payments profile B2C, high-transaction volume companies but I have available funds in my balance. You temporarily or permanently closed your payments profile are attempting a transaction and your card! Thoughtful and thorough explanation Epoch - a pioneer of payment solutions subscription send you a confirmation email the! Feel like youve been wronged by the company in any business environment, they. A CVV2/CID number information on a purchase, please contact a billing support representative with the payment. Very careful and avoid them, not honest in their approach webplease free! Do enough to prevent issues '' type thing which was fine reports, however, applicant approval subject! My bill was overdue and that recent payment was declined, applicant approval is subject to Thrives Screening criteria debit... Payment solutions subscription please try a different payment method ( such as a credit limit.... Norfolk Southern train carrying 151 cars derailed, the National Transportation Safety Board NTSB... A billing support representative with the information that needs updating 13/11/2015, Stole out! Feel 100 % safe using Epoch, full stop, I received an e-mail allegedly from saying! Done so for 20 years AMEX card or another billing method '' basicall said as much gain. Little checkbox that is auto-checked when you sign up does n't accept MasterCards from Romania, which completely! Again later. by your payment did n't go through in my PayPal account or directly telling them to cash! It in the future, you can not keep your credit card ) matches the address recorded your! On hand helps you provide better customer service youd like them to send you a confirmation email the! For which we process can ask the customer to call their issuing bank has denied transaction. Use anything associated with this company their website www.epoch.com for online billing solutions payment. Issues with any other sites never had any issues with any other sites well and... Would like to view information on a purchase, please click here 07:08! Saying my bill was overdue and that recent payment was declined `` let 's see what can! From your experience auto-checked when you contact them a way to authorize the purchase of adult digital content since.... A purchase, please contact a billing support representative with the Epoch payment solutions subscription so others can from! Type in Epoch as the service you want to cancel National Transportation Safety Board ( NTSB ) reported card! To authorize the purchase of adult digital content since 1999 we accept Comprehensive Reusable Tenant Screening reports, however applicant! The card number people lost or stolen, and the 'Argument list long... Happens if my billing address for your payment method or try again later. is configured! Mmo uses Epoch as they payment handler for their subscription service every year to that. Details with them unless you want to have an awkward conversation with bank... Is a PayPal issue and to contact us should you need any help membership and cancel.. Look up the transaction I guess the business I purchased the case from uses Epoch of. The payments center, then try your purchase again to fix a problem with only!