Thanks! Which languages are spoken by the staff at Crystal Beach Oceanfront Hotel? I will be staying there again next year and will recommend it to everyone. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. ~disappointed, The Worst Customer Service(Rude and Unprofessional), This Hotel has the the worst customer service.I booked a room for 3 days and tried to cancel a few hours later due to a sick child.I called the hotel several times.they denied a refund or rescheduling.One of the customer representatives said to me several times"Don't interrupt me" and "I don't have more time to talk to You"and hanged up on me while I was talking. Your contribution should be yours. The staff speaks multiple languages, including English and Spanish. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. After some arguing back and forth and her still insisting we needed to move she told us the room was unsafe and that's why we needed to move. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. YUCK! All Covid-19 guidelines and safety protocols are in place. Ocean City, MD - Crystal Beach Hotel - "Really nice!". The food at the Barracuda Bar was plentiful and good. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. 0.1 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking Breakfast included Fairfield Inn & Suites Ocean City View Hotel 199 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free parking Pool Special offer Visit hotel website Fish Tales Boardwalk Inn View Hotel 82 reviews 0.2 km from Crystal Beach Oceanfront Hotel Free Wifi Free parking I cannot say enough of wonderful things about this hotel and staff. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The pool is small but the kids enjoyed it. Our goal is to give our guests the most relaxing experience and these comments make it clear we have work to do on that count. Our floors were very sandy by the time we left. Room types may vary. We loved being on the 5th floor, nice view. Harrison Hall Hotel (from USD 74) Show all photos We were content with the new room up until about midnight. We took a four-day weekend here in June 2022 for the Father's Day holiday. I wish I would had known this prior to booking because I would have gone somewhere else. Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. Our first night was fine without any complications. The website states that the rooms have been recently renovated but Im not sure any of ours had been. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The stay was great and the staff was few, but very nice. The staff was super friendly and helpful. It ruined what was supposed to be great stress free weekend. This was our 1st getaway during Covid and it was very nice. Our room was clean and spacious. The room was clean and the hotel was great. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The lady at the front desk was very standoffish and rude. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Like its sibling hotel The Carousel . I would definitely consider staying again. We were fully refunded (at least, we were told. Thanks again for being our guest! We left to return later while she was leaving and another lady started her shift. Staff was pleasant. Rooms All of the rooms at the Crystal Beach Hotel in Ocean City, MD have been recently renovated and we are sure you will love all of the changes. I stayed here two years ago and was very pleased with the entire hotel. Eve told him we did not belong in that room, that I had never checked in or signed any papers. She then assigned us a new room. This hotel is clean and located right on the beach. Great view from our balcony. The carpets are dirty and need a good cleaning. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Thanks for the review and we hope to see you again! Guests are required to show a photo ID and credit card upon check-in. Reviews are most valuable when they are original and unbiased. Ask inspectorgadget_og about Crystal Beach Oceanfront Hotel. We were going to see a friend's band over the weekend, and since this is the off-season we figured hotel prices would be fairly cheap rather than getting a cab. For specific inquiries, we recommend calling ahead to confirm. The hotel is at the north end of the boardwalk, so it was quieter than down by the more commercial section. The lady at the front desk was very standoffish and rude. if the writer is claiming to be someone else). The same lady that we first encountered was there again and was still unpleasant and unapologetic. The room was an ocean view on the top floor. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. We'll stay here again if we go to OC in the future. You can only leave a review within 28 days after check-out. Barracuda restaurant had great food. For the money we paid, this hotel was not worth it. The room itself was spacious and even had a little kitchenette. The day staff was helpful but the night staff didn't seem to care. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. The room was clean and the hotel was great. Please see our partners for more details. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Posts are solely the responsibility of their respective authors. We left to return later while she was leaving and another lady started her shift. The kitchenette was nice, microwave, toaster and coffee pot. 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Baltimore Ave. Anonymous on 09/02/2020 The room and everything in it seemed fine, clean, spacious when we got in. I am very sorry that you experienced these difficulties during your stay with us here at the Crystal Beach. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. 25th St. & The Boardwalk Ocean City, Maryland 21842, Crystal Beach Oceanfront Hotel 25th St. & The Boardwalk Ocean City, Maryland 21842, Phone 800-641-0011 Front Desk 410-289-7165 Email reservations@jameshospitality.com, who stays at the beach unless they are ON the ocean?! Beautiful location. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. The room and everything in it seemed fine, clean, spacious when we got in. To see correct prices and occupancy info, add the number and ages of children in your group to your search. Bed bugs "hitchhike" on luggage, clothing and all kinds of stuff. The room was an ocean view on the top floor. Located right by the pool on the 2nd floor of the Crystal Beach Hotel, enjoy the sunny day and our menu full of beach favorites! The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. We shared the Barracuda Como great value for the money. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. I was initially very pleased with the Crystal Beach Hotel in Ocean City. I was told that they couldnt guarantee anything but that it was added to our reservation. I understand that all four rooms couldnt be next to each other but our rooms were on three different floors. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Cancellation and prepayment policies vary according to accommodations type. Barracudas Grill was a great place to hang by the pool for eats and drinks. There are so many great places to eat within walking distance. We brought it up to the front desk and asked for a new room. Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. Ocean City MD 21842. Tripadvisor performs checks on reviews. It was exactly what I had expected after reading everyone's reviews. We checked all of our belongings and moved everything into our new room. The amenities were fantastic! 2.5 star property. We checked all of our belongings and moved everything into our new room. Beds were hard as a rock, bath towels were dirty, paint was peeling on bathroom ceiling, drawer was missing on the dresser, beach side pool was in horrible condition the only thing that was positive was the property's location on the beach and boardwalk. Breakfast, The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Booking.com. The balcony had two chairs, with room for more.The front desk staff and housekeeping were courteous and helpful.Situated on 25th and Boardwalk, the area is more quiet than ifyou were staying closer to the amusement pier end of the boardwalk and the hotel is family oriented.The only thing we didn't like, was that the outside light on eachbalcony came after dark and you did not have a way to turn it offif you didn't want the bright light on when you were sitting there.Overall, it is a very nice hotel and I would reccomend anyone to stay here. A private bathroom comes with a bath or shower. Ocean City, MD - Crystal Beach Hotel - "Really nice! Lodging at the Crystal Beach can be oceanfront, ocean patio/pool/Boardwalk, ocean view and standard view. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. We were fully refunded (at least, we were told. The property offers free parking. Sign up and we'll send the best deals to you. For those wanting an affordable hotel right on the Boardwalk, this is the perfect location! He checked the bedbug, trapped it and gave us a new room. Booking not found double-check your booking number and PIN then try again. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). Our first night was fine without any complications. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. 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