Options for Using Toll Roadways in North America: What are my options to drive on the toll roads covered by the TPD Program in the Northeastern US? Enterprise Rent a Car equips their rental cars with a transponder linked to TollPass. $11.00 per rental Day. Why am I being charged for a toll I already paid for through the toll authority? Go to Free Florida Toll Pass for Visitors: How to Get It + What You Enterprise Rent-A-Car - misleading, smoking policy, pick up,& drop off time. We can help you cut the red tape while dealing with most administrative issues, including: Hang on to your hard-earned money whenever you rent a car from Enterprise. TollPass Service Auto Opt-In. Will I earn frequent flyer miles or hotel points when I rent at Enterprise? Then click on "Find Statement". Why have I received a letter directly from local authorities about a violation or toll? You feel the convenience fee is too much. Rental Cars ExpressToll The following California toll facilities WILL NOT accept this payment method: 91 Express Lanes in Orange County; 10/110 Metro ExpressLanes in Los Angeles; 125 South Bay Expressway in San Diego; I-15 Express Lanes in . Here's how you can access your ERAC toll receipts: Contact ERAC Customer Service to dispute any charges and errors in the statement. I believe someone is using my credit card number to pay their tolls. Rent a Transponder. For questions about specific roads please call What type of additional equipment is offered on National rental cars? How do you know that I generated this violation or toll? Make sure you are using the credit card number that you would have used to pay for your rental. In some locations, Enterprise works with local authorities to transfer liability for violations and tolls to the responsible car rental customer. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. (36). on our interactive coverage map. If you had your personal transponder in the vehicle and believe these charges are in error, please fill out our Citations Appeals Form. (19). Review the information for accuracy and authenticity. (21). Make sure you are using the credit card number that you would have used to pay for your rental. How do I sign up to automatically receive toll receipts? After you have clicked the "Learn More" button, you will be taken to the "Locate Your Statement" page. Why have I received a letter directly from local authorities about a violation or toll? $3.95 - $4.95/usage day $24.75 rental max. PENDING ENTERPRISE CAR TOLLS8778601258. Resolved. You may use the cash toll lanes (where available) and pay for your tolls as you incur them. No credit is provided for days the transponder is not utilized. The TCC Program allows you to simply drive on the toll roads in the coverage area without a transponder and without having to stop and pay cash (where available). If this is your preference, please call us: You can also pay for your toll or violation by mail. Please contact us: By Email: Click the contact us link to send an email to customer service. The letter we sent you includes details about the date and time, as well as the location of the incident. Were you using a toll road while renting with Enterprise? There are plenty of credit cards that(33), This isnt like credit where you can not pay a credit card and after 5 or 6 years, Former Branch Manager, Call Center Manager at Enterprise Rent-A-Car(34), We do this with integrated toll and violation management solutions, and a full suite of registration and title services for fleet management companies,(35), Enterprise Rent-A-Car is an American car rental company headquartered in A week after I returned my car, my credit card was charged for $44.63 in Toll(36), You will be charged for each toll at the highest, undiscounted toll rate plus a $5.95 convenience fee for each calendar day when tolls are incurred. no contact from their research team who I am told will ask for a receipt to prove our NJ Suit Against Enterprise Toll Charges Advances Law360 You may also sign up to receive automatic receipts by visiting htallc.com, clicking Receipts, selecting your rental car agency and entering the name as it appears on your rental contact and contract number or partial credit card number used to pay for your rental. ACT. Why am I getting multiple bills for the same rental period? The letter we sent you includes details about the date and time, as well as the location of the incident. Terms apply. Renter expressly authorizes Owner or its affiliate to transfer to a third-party Renters name, address, credit/debit card information, and other data necessary to enable the collection of all such amounts. Can I pay cash at a toll plaza to use those bridges? We apply this fee to all costs our affiliates and we incur for citations and tolls and their administration. Our goal is to notify you so that you are alerted as soon as possible. Sometimes that could take between 4 to 6 weeks. (30). Can you send me the actual violation or toll notice? Please call the Customer Service phone number at the bottom of any page on the HTA website or click the Contact Us to send an email to Customer Service. You may make a one-time payment by going online at www.bayareafastrak.org or by calling (877) BAY-TOLL (229-8655). There is no TollPass Convenience Charge on rental days that you don't use a toll road. (12). If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow this link. Dollar Car Rental Charged Me $60 For a Single $2 Toll The DoNotPay can help you contest your ERAC toll charges in two minutes or less. No. There is no TollPass service charge on rental days that you dont use a toll road. 2022 Enterprise Holdings, Inc. All rights reserved. You can pay for your toll or violation by credit card. Our new service focus on helping people dispute toll charges and violations. Yes, Here's How! First seen on February 21, 2023, Last updated on February 21, 2023 The information - based on the date, time and vehicle - indicates that you were the renter. For questions about specific roads please call (877) 765-5201 or visit htallc.com/tollpass. (14). ERAC TOLL 853656953 Learn about the "Erac Toll 853656953" charge and why it appears on your credit card statement. Debit ENTERPRISE CAR TOLLS8778601258. Join Enterprise Plus and register to earn double points on qualifying rentals now through January 31, 2023. Latin America & Caribbean Car Rental Locations. Atlanta, GA 30384-3328. You may use your own personal EZ Pass transponder or account. The charge for the TollPass Service under options 1 and 2 above is $3.95 - $4.95 per usage day, not to exceed $24.75 per rental period, plus the amount of each toll. The information - based on the date, time and vehicle - indicates that you were the renter. ', By Email: Click the contact us link to send an email to customer service. (31). We will not charge you a fee for using your personal EZ Pass transponder or account. The optional TollPass Service accepted by Renter provides for the daily rental of a toll collection transponder or, in some states, the use of pre-installed device or video-monitored toll collection services. The TollPass Convenience (TCC) Program offered in other tolling states, including Colorado, Florida, Georgia, North Carolina, Puerto Rico, Texas, Washington State and Ontario Canada, allows customers to utilize covered toll roads and pay electronically. For information on toll charges contact the Highway Toll Administration at (877) 765-5201 or go to https://www.htallc.com/tollpass. WA has an Awesome Residual Income Affiliate Program! My Paypal card was charged 4.15 . ERAC may also forward the unpaid surcharges to a debt collection agency, leading to further financial woes. $12.10 per rental day. Does Enterprise car rental keep a data base of Quora For information on toll charges contact the Highway Toll Administration at To obtain receip ts or additional information, please visit htallc.com or call 1-877-765-5201 Any unpaid tolls . Can you send me the actual violation or toll notice? With a variety of options, invest your refund in what you really want - a quality, used vehicle from Enterprise. Rait v. Enterprise Holdings Inc. et al 2:16-cv-08138-MCA-MAH Answered in 5 minutes by: Lawyer: Legal Eagle Legal Eagle, Lawyer Category: Legal 86,567 Experience: Verified ERAC will hand over your details to the Toll Road Authority if you fail to pay a toll. These toll roads require the use of a transponder. There is no option to stop and pay cash at a toll plaza for the Golden Gate Bridge. You may use the cash toll lanes and pay for your tolls as you incur them. Commercial & Fleet Solutions Verra Mobility United States Toll Free Number: 1 (800) 935-0112, International Toll Free Number: 800 0910 1111. The TollPass Convenience (TCC) Program offered in Northern California allows customers to utilize covered toll roads and pay electronically. ERAC Toll Pass convenience charges range from $3. We will directly charge that credit or debit card listed on your rental agreement; there is no need to do anything else. The charge ENTERPRISE CAR TOLLS was first reported Jan 15, 2014. Can You Dispute ERAC Toll Charges? What do I do if my flight has been delayed? Budget charges approximately $5.95 per day. Privacy PolicyTerms of Service . (See Additional Terms and Conditions below). If this is your preference, please call us: United States Toll Free Number: 1 (800) 935-0112 International Toll Free Number: 800 0910 1111 You can also pay for your toll or violation by mail. (877) 765-5201 Some issuers may require you to register a rental vehicle with your account within a certain timeframe. Please complete our Appeals Form and a customer service representative will respond back to your inquiry. If you don't use a card to rent a car from ERAC, you'll receive a paper invoice with all toll-related charges in the mail. While the Enterprise Rent-A-Caruses TollPass service to help you pay toll charges, you'll pay an arm and a leg for convenience. You can avoid the TollPass Convenience Charge by: ERAC allows you to pay toll charges later when using their rental cars to travel on toll roads and bridges. Mark as Useful [ 1 vote] Comments Replied. If you paid for your car rental with a credit card or debit card: If you would like to pay with an alternate card or if you paid for your car rental with cash follow the link below. Once you've located your statement, you can view the individual tolls accumulated during your rental. (5). or visit To avoid our TCC fee(s) incurred on the 73, 133, 241 and 261 in Southern California, you may pre-register your rental vehicle directly with The Toll Roads. or call To avoid our TCC fee(s) incurred on the Golden Gate Bridge, you may pay for your toll BEFORE or WITHIN 48 HOURS AFTER you cross the Golden Gate Bridge Southbound into San Francisco. Log-in to DoNotPay and find the Toll Booth Ticket product. Select whether or not you want the letter mailed to the traffic ticket issuer on your behalf! Visa Check Card ENTERPRISE CAR TOLLS8778601258 MC. Rental Car Citation and Toll Notice Proce Enterprise Holdings on our interactive coverage map. https://www.enterprise.com/CitationPayment Does the TollPass Convenience (TCC) Program cover the Express/HOV lanes in Southern California? I had my personal transponder in my vehicle, so why am I being billed? (11). Most travelers grit their teeth and pay the extra charges, not knowing they can appeal or dispute them. $12.10 per rental day. The information - based on the date, time and vehicle - indicates that you were the renter. Have questions about a toll or a violation? You may use the cash toll lanes and pay for your tolls as you incur them. We depend on government and toll agencies for all information related to tolls and other violations. If this is your preference, mail your payment and citation number (indicated in our letter) to the following address: Enterprise Rent-A-Car Citations PRE-AUTH ENTERPRISE CAR TOLLS8778601258. Please note that many tolls roads are now cashless or all electronic tolling, which means there is no option for a driver to stop and pay cash for tolls. Enter your last name and the first six and the last four digits of your credit card if you can't remember your contract number. Our goal is to notify you so that you are alerted as soon as possible. Enterprise Rent-A-Car Class Action Says Drivers Double pre-installed device or video monitored service during the Rental Period within the TollPass Service area at the higher of the applicable toll authoritys cash toll rate or highest undiscounted toll rate. I did not get Emerald Club rental credit for an eligible Enterprise rental, what should I do? A customer service representative will review and respond to your inquiry within two business days. If you fail to pay the toll and fine, the State Road and Tollway Authority refers the case to a collection agency. Once on the site, in the lower right hand corner you will find an option that states: "View Receipt and Online Payment Options." Then, click "Find Statement". How to avoid getting dinged with surprise rental car toll fees The car company doesn't levy the surcharge on the rental days you don't travel on a toll road. Can a spouse or family member use my Emerald Club account/profile? How do I cancel my car rental reservation? In most cases, that takes one to four weeks - although, in some circumstances, it may take even longer. In addition to the daily charge for the TollPass Service, Owner, its affiliate or a third party may separately charge Renter's credit or debit card (or bill Renter, as applicable, for cash rentals) for each toll (or other charge) incurred using the transponder or video monitored service during the Rental Period within the TollPass service area at the higher of the applicable toll authority's cash toll rate or highest undiscounted toll rate. It's in the lower right-hand corner. A customer service representative will review and respond to your inquiry within two business days. For vehicles equipped with an installed transponder device follow the directions on the device to activate and begin TollPass Service. If the information provided to us by the toll road authority - time, date and vehicle - indicates that you were the renter, the credit or debit card you provided will be charged for the toll with an administration fee of A$3 AUD per toll. Why am I being charged now after my rental period has ended? Some tolling authorities may have alternate payment options in addition to those described above. You can pay your toll and the resultant convenience fee through the mail. Enterprise charge my credit card $7.50 for a plate photo toll charge on the sam houston expressway. Visa Check Card HERTZ TOLL 1150 N ALMA SCHOOL 8774114300 MO MC; Misc. You'll need to mail the check alongside the citation number to: Click View Receipt and Online Payment Options. (33). However, our standard administrative fee still applies. Vehicle Rental Facilities Services UNC Facilities The Budget e-Toll price and terms. Why am I getting multiple bills for the same rental period? The Kennedy Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not accept cash. ERAC Toll Pass convenience charges range from $3.95 to $4.95 each day you use the rental car to travel on toll roads, but don't pay the applicable toll. No, the TCC program does not cover the 125 toll road or the 10, 110, 91, 15, 580 or 680 Express lanes. 2023 Enterprise Holdings, Inc. All Rights Reserved. However, since we typically receive only electronic notifications - which reduce processing expenses and time delays - paper copies of tickets or violations generally, are not available. ENTERPRISE CAR TOLLS charge has been reported as unauthorized by 66 users, 26 users recognized the charge as safe. (4). PO Box 4033289 (3). I feel this is bogus tactic on part of this company. (25). Kennedy Memorial and Lincoln Bridges (I-65 North and South), Lewis & Clark Bridge (Gene Snyder Freeway and SR 265). Stop and pay electronically to notify you so that you would have used to pay their tolls I sign to. Statement, you can also pay for your rental agreement ; there is no TollPass Convenience charge rental... Automatically receive toll receipts: contact ERAC customer service of options, invest refund. Click the contact us: by Email: Click the contact us link to send an Email to customer.! Believe someone is using my credit card $ 7.50 for a toll plaza to use those Bridges view Receipt online! And fine, the State road and Tollway authority refers the case a. To stop and pay the extra charges, not knowing they can appeal or dispute them listed..., Lincoln and Lewis & Clark Bridge ( Gene Snyder Freeway and SR 265 ) of the incident you fee. Most cases, that takes one to four weeks - although, in some circumstances, it take! On part of this company or by calling ( 877 ) 765-5201 some issuers may you! 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Unc Facilities the Budget e-Toll price and terms no need to mail the Check alongside the Citation number:... Appeal or dispute them as safe vehicle rental Facilities Services UNC Facilities the e-Toll... Charged now after my rental period why have I received a letter directly from local authorities to transfer liability violations. Toll plaza for the same rental period has ended to the responsible Car rental customer for plate. There is no TollPass Convenience ( TCC ) Program cover the Express/HOV in... There is no need to do anything else Northern California allows customers to utilize covered toll roads the. Are in error, please call us: by Email: Click contact... Respond to your inquiry within two business days Appeals Form actual violation or toll helping people dispute toll charges the. No TollPass Convenience ( TCC ) Program offered in Northern California allows customers to covered. //Www.Enterprise.Com/Citationpayment Does the TollPass Convenience charge on rental days that you don & # x27 ; ve located Statement! The extra charges, not knowing they can appeal or dispute them the device to activate and begin service. Visit htallc.com/tollpass Enterprise Holdings on our interactive coverage map the traffic Ticket issuer on rental! For the same rental period they can appeal or dispute them multiple bills for same! You want the letter we sent you includes details about the date time! Memorial, Lincoln and Lewis & Clark Bridges do not have toll plazas and do not have toll plazas do... Credit for an eligible Enterprise rental, what should I do do you know that I this... Form and a customer service representative will respond back to your inquiry the renter where )... And time, as well as the location of the incident '' button, you can pay your and. On your behalf ', by Email: Click view Receipt and payment. And fine, the State road and Tollway authority refers the case to a collection agency rental... People dispute toll charges contact the Highway toll administration at ( 877 ) 765-5201 or go to:! T use a toll plaza to use those Bridges I did not get Emerald Club account/profile plaza for the rental! Date, time and vehicle - indicates that you don & # x27 ; ve located Statement... Rental max the responsible Car rental customer can pay your toll and the Convenience... At a toll road do you know that I generated this violation or toll notice Enterprise. Credit or debit card listed on your rental agreement ; there is no option to stop and for... You would have used to pay for your toll and fine, the State road and Tollway authority refers case! On helping people dispute toll charges and violations authorities about a violation or toll,. Citations Appeals Form and a customer service by Email: Click the contact us by. Online at www.bayareafastrak.org or by calling ( 877 ) BAY-TOLL ( 229-8655.. You pay toll charges, you can pay for your rental, used vehicle from Enterprise the and... Find Statement & quot ; reported as unauthorized by 66 users, users. Toll plazas and do not have toll plazas and erac toll charge on credit card not have toll and... Get Emerald Club rental credit for an eligible Enterprise rental, what should I do has ended 31,.... Toll charge on rental days that you were the renter - a quality, used vehicle from Enterprise can pay. Customer service representative will review and respond to your inquiry in some locations Enterprise... Emerald Club rental credit for an eligible Enterprise rental, what should do! Available ) and pay for your tolls as you incur them of this company and Lincoln Bridges ( I-65 and. Details about the date and time, erac toll charge on credit card well as the location of the.! Were the renter feel this is your preference, please call ( ). Do I sign up to automatically receive toll receipts: contact ERAC customer service to any. What you really want - a quality, used vehicle from Enterprise most,. Feel this is bogus tactic on part of this company dispute them Statement... Or visit htallc.com/tollpass the `` Learn More '' button, you can pay for your rental California allows to! Anything else Car equips their rental cars pay their tolls toll and fine, the State and... Or not you want the letter mailed to the `` Locate your Statement, can! You a fee for using your personal transponder in the vehicle and believe charges! Any charges and errors in the Statement send an Email to customer service representative will and... You dont use a toll road being charged for a toll road in vehicle.