Policies are misleading and they dont follow through with buyer protection. As a seller once your item is in the carriers hands, its out of your control. So much confidence in technology is sickening. The seller cancelled the sale a week later. 'In honor of imnotlegolas for starting this subreddit. I was only given 24 hrs to provide photos from every angle of a dead computer. If you have a top notch store, NEW everything, amazing packaging & are fast then you should not be treated like a dog. I talked with the seller and she wasnt paid because I did not accept and returned the items. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. This is the last response from Mercari: Purchase details Tax$1.22 now hes been trying to fix the problem by sending emails to Mercari but got no response yet. This was my first time using the website for a purchase. She must be either in management or possibly even just an employee. Mercari was founded by a Japanese serial entrepreneur, Shintaro Yamada, and their offices are located in Japan, United States, and India. The login page will open in a new tab. I hate the blind rating system, it shields people from accountability for leaving bad ratings. I had an unfair review from an item I sold ********. Some buyers on there think theyre so entitled! If you have any issues you can always contact customer service at Mercari via the form at the bottom of this page or by phone at 1-888-325-2168 (Monday-Friday, 9 a.m.-5 p.m. PT). I was in the process of trying to a bad review removed that the buyer had admitted was not even meant for me but a different seller, and even though I have it in writing that it was a mistake and they were going to contact customer service to change it, I still cant get it changed. Seller posted a confusing description. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. I sold about 5 items in 2022 and made about $115. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". If they wont ship, Seller Walker should have been banned from selling on Mercari for a period of six months to one year. The package was picked up by our regular USPS carrier on 9/28. She left a review saying "I like it but these are not the real PLT (PrettyLittleThing) pants that go with the jacket unfortunately". When I emailed to ask questions, I received a response back stating I am unable to open a marketplace account again in the future and if I even try, they will block any deposits be made to my account, essentially they will continue to steal from me. Because it was the weekend, I was not able to take the photos. Do not be bullied. Click here to get notifications about new complaints of Mercari. You'll see "PAYPAL *MERCARI 888-325" on your card statement. Reply. When I tried to download it I got the message "Page can not be reached", so without the application the device would be useless. Been there, its why I wont list anything expensive anymore. Easy as that. Create an account to follow your favorite communities and start taking part in conversations. Desired outcome: A couple of days go by and they released the money to the seller without confirming with me all because a computer says it was delivered. Hello, Super new to Mercari here. Every time I try to sell the page you have reached 600. I am filing small claims in my state of Wisconsin. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. I sold on Mercari 24 years ago. Mercari says it has credited my account with credits to be spent at Mercari for other merch but they do not show up in my profile on the Mercari app. There's nothing you can do. Buyer beware. Any issues or concerns are met with a canned response. It was the same game, but not my copy. 4. Apart from that, their mobile app has been downloaded over 100 million times worldwide, of which 50M+ are from the U.S. alone, and has been rated 4.8+ on the App Store and 4.5+ on Google Play Store. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. Please know, how much I really enjoyed your class! It's obvious as you can see them on the stores shelves, & see the store background. I had several back and forth emails with them but they would not grant me a refund. 2. Thoughts. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. For anyone thinking about selling on Mercari, proceed with caution. Mercari has closed my account without explanation and stolen over $180 of funds. Counterfeit items, misrepresented items. There's also a $2 fee if a direct deposit transfer is rejected by your bank. That goes both way. Buyers get . Its upsetting because I literally shipped their item the same day and it got to them in 2 days. I literally went back and re read the description, this woman was straight gaslighting me. unfortuntatly you just have to suck it up and with more ratings it will fade. The second computer has never arrived. You claim buyer no is: 1 . Desired outcome: Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_5',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-large-mobile-banner-1','ezslot_6',135,'0','1'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0_1'); .large-mobile-banner-1-multi-135{border:none !important;display:block !important;float:none !important;line-height:0px;margin-bottom:7px !important;margin-left:auto !important;margin-right:auto !important;margin-top:7px !important;max-width:100% !important;min-height:250px;padding:0;text-align:center !important;}. You can email the site owner to let them know you were blocked. Mercari seems like a gigantic scam. Haha ! They expect you to take whatever they offer. I didnt counter I just accepted the offer. NOT WORTH THE AGGRAVATION THAT YOU WILL ENCOUNTER! On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. Not delivered, so opened tracking , which said delivered to NY. You can contact Mercari by phone Monday through Friday, between 9 am and5 pm US Pacific Time. Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. You cant even speak to a live person. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. I think of her as a unprofessional seller who didnt disclose in discription the wear and tear on the handles. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. The second computer still hasnt arrived. Which I did not give. Few orders had problems: one was cancelled by seller (think she sold on another service). MERCARI ALLOWED ONE SELLER, RRCLOSET, TO LIE AND CHEAT CUSTOMERS Direct deposit is free if your transfer amount is over $10. Seller wrote me an apology saying she missed the order! Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. I purchased 2 working computers, got one, it was dead. They see what is being messaged between buyer and seller. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Now I am without my money and no item when I clearly told them from the start that I never received the item. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. I buy through Marcari & have purchased many items ( womens clothing, shoes & accessories ) over the past 3 years. Well my experience was mixed. Hey Bob, I have had very good experiences with Mercari so far. Thanks Benjamin for posting your experience on Mercari. A day after that received a response that they had resolved my issue with seller and I should let them know if I did not receive a new tracking number. But Im good too with sales at least, it wont effect me too much but some buyers expect too much. It would not power up. Still waiting for an explanation of how my card was used. I think Ill look into E-bay. The seller kept asking me if I would like to cancel. I sold a t shirt once and gave the buyer 5 stars and when I looked at the rating they left me it was some nonsense about "just awful when I opened my package it was leaked all over my bed and I now have stains everywhere" and one star. 12 votes, 20 comments. I even sent their rap sheets. I can understand Mercari rules of not adjusting rating or deleting to create transparency between sellers and potential buyers, but there are unreasonable people out there and it's unfair to sellers, especially new sellers. Nothing another read through wont catch. Should it ne bad Enoch to warrant a refund. Mercari provides labels for the shipping chosen by the buyer when your item sells. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. My package shows only the first shipped entry without any updates. I was a very successful sales peron and I will be even better now as I have more time. Have you ever gotten a low rating for something unfair or stupid? trusted seller, item that I want, cheaper than normal but still reasonable; never comes. I made a sale but then got a message that it was cancelled b/c paypal determined it was a fraudulent form of payment. You have to fill out. Never have they released money to a seller the day you bought it!! I have been in constant contact with Mercari and received the following: There are no flat listing or hidden charges after the sale has completed. USPS scans packages at pickup which in turn creates the manifesto and updates tracking info until its delivered. The buyer rated me a 4 because the item was smaller than I thought. . The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. It was damaged when the seller listed it. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. So they have denied my return and refund request. Like that $20-$100 is really going to break you. Home; About Dynamix; Products; Request a Quote; Contact Us; Select Page ask seller about it, gives a new tracking number, still doesnt work ect ect. After 15 minutes of being on the phone with them, no resolution was made. Sellers have no protections. That platform comprises SELLER SAFETY, they ignore things like harassment, restraining orders and just tell you too bad. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. A seller listed a game as complete, and it was not complete; he did not provide an accurate description that should have detailed the issue. Huge federal crime, these platforms dont care, anything to make a buck. Mercari handled the situation, was very empathetic, explained where I made the mistake, and actual gave me credit for the item, as well as the buyer was able to keep the item. What this business is doing to its clients! My response was I had 2 open accounts, which I do not recall, and that I need to give another account for my money to be deposited. I dont even know how to find the seller on mercari anymore. If we cant respond publicly like on Yelp or Google, we should at least have a way to dispute and/or hide them if they meet certain criteria. Payments are processed on the site, preventing fraud or scamming . Invoice ID Its really a shame because it HAD the potential to be better than the rest. Mercari worst than a bee wax they cancel my account with out telling me what was the reason they also wanted take my money away I ask what was the reason for closing my account never got a correct answer but pure lies. They are laughing all the way to the bank! Any items sent without a tracking number are subject to cancellation, even if sent. Mercari doesnt go the extra mile to ban or punish scammers. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. New 6Motorola LCD screen photo frame How do? 5 Common Mercari Scams & How To Avoid Them. Exactly what I had wanted at great price. My experience with Mercari as a seller, NO GOOD! I have, in the last week, attempted to purchase three different listings. My wife bought an outfit with holes in the leggings and reported it with all the required photos. Mercari Many complaints are for 1000s of dollars Also sucks I gave them a 5 stars review since they rated within 20 minutes of delivery and thinking they were just quick raters. It's the perfect place to declutter and discover items that are uniquely you. Another situation the seller did not send I cancelled and got the refund. The bad thing is this seller had over 50 completed transactions with fairly good feedback. Sellers sign up to Mercari and list their items for free. So even if you raise an issue with your purchase they do not stop moving through their process while it is being resolved and give money to the seller for a partial order. is the faulty one and refused to refund me the total amount of $28.32, This is my transaction below. I received synthetic hair today not worth more than $10. By following these tips, you are unlikely to be scammed by sellers on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-3','ezslot_14',138,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); However, it is extremely important for you to read Mercaris marketplace guidelines and policies as well to avoid other potential issues. The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! I have the know how and they owe me $69 I am no victim and never will be. Ordered an item for a trip that was to arrive 3 days before I left for Thanksgiving weekend (Thursday) to be with family. Thank you! I did not accept the items and returned them, the seller never got paid and I my money was never returned in the amount of $66.02 using card number ending in #7291, this was a bundle sold by Gwingirl. Otherwise, buyer will be eligible to cancel the order even if sent by you. Nothing can help anymore. So sorry, thats a substantial loss, Etsy is just as bad. I received an unfair rating. Transaction ID Im sorry if this is the case, we are always working hard to make the platform great for everyone. 3 stars. I bought 2 computers on Mercari. Customer service is horrible at best. My email is tulip963 Until then, Mercari holds the sellers payment but if the buyer fails to confirm the order within 3 days of delivery, Mercari will release the payment to the seller. I Appreciate your time and effort put into this article. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. Seller is a thief and his production is fake, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I was super mad and blocked her. If you would like to request a return, don't rate. $2 fee for Instant Pay. I made a sale but then got a message that it was the weekend i. Are the best bet to take the photos this seller had over 50 completed transactions fairly! Not send i cancelled and got the refund because the item an to! I was only given 24 hrs to provide photos from every angle of a dead computer to take the.... Required photos which said delivered to NY emails with them but they would grant! Seller, no resolution was made US Pacific time working hard to a..., they ignore things like harassment, restraining orders and just tell you too bad me. Review from an item i sold * * * * sent without a number. 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